Outpatient scheduling slots not displaying for Cardiology department
Issue Description
Schedulers are unable to see available appointment slots for the Cardiology department for the next 30 days. The scheduling template appears to be active but no slots are visible in the scheduling module.
Troubleshooting Checklist
Work through each step. Check off as you complete them.
Verify appointment type configuration
Confirm appointment type, duration, and resource requirements are correctly configured in Scheduling Manager.
Check resource/provider availability rules
Review provider schedules, block times, and availability windows in the scheduling domain.
Validate slot availability and template
Confirm scheduling templates are active and slots are open for the affected date range.
Review patient eligibility linkage
Ensure the patient encounter is correctly linked to the outpatient visit type and insurance plan.
Check order/referral requirements
Confirm any required referral orders or pre-authorization are in place before scheduling.
Test scheduling workflow end-to-end
Walk through the full scheduling workflow in the test environment to reproduce and isolate the issue.
Document and communicate resolution
Log root cause and fix. Notify facility scheduling team and update ticket.
Root Cause
The scheduling template for Cardiology was accidentally set to expire on the wrong date during a routine template update. The template end date was set to the past.
Resolution
Extended the scheduling template end date to 12/31/2025. Regenerated slots for the affected 30-day period. Verified slots are now visible to schedulers.